No Delays! No Surprises! No Mess!

These are our promises.

And we keep them. Every single time. Because we adhere to a strict process that involves all the steps you see in the image below. 

What you can expect

You will not see us with hammers-in-hand on day one after you sign an agreement with us. In some cases, the pre-construction planning process can take months. It all depends on the number of questions you have and what you need to be super comfortable with what is going into your renovation, how it will happen, how much it will cost, and when it will be complete.

If you find our process too complicated or overly structured, then we’re probably not the renovation company for you.

Sosna Process Diagram

Ready to Learn More?

We begin our relationship with a 15-minute phone call to learn if we are potentially a good fit for each other. During this time, either one of us can say that there is no reason or interest in moving forward together. If, on the other hand, we feel there is a good mutual fit, we will set up a Discovery Meeting in your home.

This is an in-home meeting with you to review your ideas, wishes and investment amount you are comfortable with. If during this meeting we discover that there is a good match between what you are looking for and what SOSNA offers, we will need to decide at the end of the meeting if it makes sense to proceed with a Feasibility Study or start the Design and Pre-Construction Planning process.

This service helps if it’s difficult to estimate your project or if you want to explore multiple options.

We guide you on what’s possible within your budget and the investment needed to achieve your goals. From experience, we’ve found that clients’ budgets often don’t cover everything they want.

The Feasibility Study clarifies what’s realistic, outlines options, and estimates costs. 

We start by laser measuring your home, creating drawings and a 3D Virtual Tour. Understanding the entire home ensures that changes won’t negatively impact other areas.

Our Designers, Estimator, and Project Manager then explore different options and potential challenges. We present several design options, each with a detailed scope of work and estimate, and review them with you to find the best fit.

Our goal is to choose the right option and proceed with planning, but if no option fits, we part as friends. You’ll leave with a clear understanding of what’s achievable, avoiding the risk of starting an unrealistic project.

A CHMC study shows that 19% of couples consider divorce during major renovations. Our Feasibility Study helps avoid this by ensuring a realistic project.

The service costs $2,500 + tax, which is credited back if we proceed with construction.

The goal of this stage is to find an ideal match between your investment amount and what you wish to achieve with the new vision you have for your home. This stage is comprised of 3 elements:

  •  Design Layout & Selections. You are matched with one of our in-house Designers who works with you to develop the best possible Design Plan considering your budget and your requirements. Your Designer provides knowledge and guidance to you to help you select all the Finishing materials & Fixtures needed to bring your vision to life.
  • Our Production Team (engineers, specialists, and trades) conducts inspections to discover obstacles that may impact either the Design elements you’ve chosen or the investment budget you have so we can eliminate unpleasant surprises during construction. We may ask your permission to cut holes and openings in walls and ceilings to conduct thorough investigation of mechanical and structural elements.
  • Estimating & Scoping. During this stage, we are preparing detailed drawings and a thorough scope of work with a comprehensive list of all materials. We are busy collecting quotes and estimates from vendors.

The Design stage typically requires an investment from you of 3% to 5% of the preliminary budget, which will be credited against the construction cost should you authorize us to do the work.

Please see design steps in detail.

We meet again in your home to review our accurate Fixed Price Quotation, Renovation Agreement, and Construction and Payment Schedules. If everything is acceptable and you are comfortable authorizing the Agreement, we will schedule the work.

Approximately 2-3 weeks before construction starts, we introduce you to the Sosna Project Manager we have identified as the best match for your renovation and your family. A thorough Scope of Work and associated logistics are meticulously reviewed and discussed during this meeting. Final details are fine-tuned, and your questions or concerns are addressed. 

In addition to a dedicated Project Manager, you will also be assigned a dedicated Site Supervisor, who is solely focused on your project until it is complete (the Site Supervisor does not work on other renovation projects while working on yours). You can expect our crew to arrive EVERY day at 7 am sharp, Monday to Friday. You will rest easy knowing we have regular Progress update meetings during this time, and you have access to our Project Management System where you can see your project Schedule, daily logs from your construction team, and daily progress photos. 

A week or so before we are complete with your renovation, your Supervisor invites you to review our work. They walk around the renovated area with you and thoroughly review everything in minute detail. Any possible deficiencies or outstanding items get noted and are entered into our quality process management system for completion BEFORE Final Walkthrough.

Once our work is finished, your Sosna team meets with you in your new space so we can see our work through your eyes and celebrate with you! This also officially marks the beginning of our warranty period and your addition to the Sosna family.

We provide a 2-year warranty on all our labor and materials. All warranty requests are addressed within 2 business days; or immediately if they are urgent. Every service call is an opportunity for us to remind you what a smart decision it was for you to hire Sosna. We hope that you will spread the word about us in return. 

Welcome to the Sosna family! We consider you a client for life and will help you with any project or service in the future, no matter how big or how small, and always with preference in our schedule.

Tired of waiting for the house of your dreams?

Want what our clients are having?

Enjoy

Before we lift a hammer, you’ll receive a detailed construction schedule that outlines exactly what will happen each day in your home. This transparency ensures you know exactly what to expect and when so you can plan your life around the reno accordingly. 

Our project managers provide weekly updates, address any questions or concerns, and ensure everything proceeds according to plan.

Your project is led by a dedicated supervisor who is on-site every single day from start to finish. Unlike some contractors who juggle multiple projects simultaneously, our supervisors focus solely on your renovation, ensuring your project receives their undivided attention.  This dedication translates into a smoother workflow, fewer errors, and a higher-quality finished product.

Our in-house team of skilled tradespeople is the backbone of our renovation process.  They are not only experts in their respective fields, but they also take immense pride in their work.  They treat your home with the utmost respect, keeping it clean, using only the finest materials and following the highest construction standards. This commitment to quality craftsmanship ensures a beautifully executed renovation that will stand the test of time.

We are renowned for consistently finishing projects on time or even ahead of schedule. This is a rarity in the renovation industry, where delays are all too common.  By meticulously planning every detail upfront and having a dedicated team focused solely on your project, we can avoid unforeseen obstacles and keep your renovation on track.

Go here to see our complete Renovation Process

Renovate

Your renovation journey should be exciting, not stressful. Thanks to our detailed planning and skilled tradespeople, there are no surprises at the end—just pure joy. Our clients are often overwhelmed with happiness during the final walkthrough, and we’ve even witnessed a few happy tears! Many tell us they actually enjoyed the renovation process and will miss our team! 

Even after your renovation is complete, our commitment to your satisfaction continues. We offer a 2-year warranty on all our work and take it very seriously. Every non-urgent warranty request is addressed within two business days. This ensures that any issues are resolved quickly and efficiently so you can continue to enjoy your beautiful new space without a worry in the world.

Our clients often return to us for future projects because they know we’re there for them long after the job is done. We love hearing from them, even if it’s just for a minor repair—it’s a chance to show you how much we care. 

We aim to “wow” you with our service so you’ll confidently recommend us to your friends, family, and colleagues.

We understand how hard it can be to find reliable help for small jobs, so we go the extra mile for our clients. While we don’t offer these services to the general public, we’ll gladly help you with anything your home needs, even after the warranty expires—whether it’s mounting a picture or fixing a leaky faucet. 

Our goal is for you to enjoy the process, love the result, and have complete peace of mind knowing we’re just a phone call away.

Five years after we remodeled her Thornhill home, one of our wonderful clients told us, “Every day, I come home from work, and I can’t believe this is my house!”  That’s the feeling we strive for with every project.

We want you to feel that same joy and pride in your home now and for years to come.

See for yourself what other homeowners are saying about Sosna – renovation testimonials

Quote

Estimating renovation projects inherently involves some guesswork, but we take steps to minimize it as much as possible. Here’s how:

Crystal-clear Design Drawings: Our meticulous drawings go beyond basic sketches and floor plans. They include precise measurements, elevations, sections, and details with specifications for materials and finishes and clear layouts for plumbing, electrical, and mechanical systems. This level of detail allows us to calculate material quantities and labor hours more accurately.

Upfront Material & Fixture Selection: We work with you to select all materials and fixtures – tiles, flooring, cabinets, countertops, accessories down to the door knobs on your cabinetry – before finalizing the quote. This eliminates the need to estimate costs based on allowances, reducing the potential for surprises later.

Thorough Inspections: Before finalizing the quote, we thoroughly inspect your home’s structure, plumbing and HVAC systems, and electrical wiring. This uncovers potential unseen issues that could impact the project scope, cost, and design. By identifying these issues upfront, we can factor them into the quote, avoiding unexpected cost overruns during construction.

Only after we complete all the above-mentioned steps do we provide a fixed-price quote that we guarantee will not change during construction.

Design

It all starts with a simple, no-pressure conversation – a phone call or Zoom chat. We believe in finding the right fit for both of us. Not every project or homeowner is the right fit for every contractor, and not every house is feasible to renovate. We want to quickly understand your vision, budget, and priorities, and see if we can add value to your project. If not, we’ll happily refer you to a company that might be a better match. If it seems like a good fit, we’ll schedule a free in-home consultation to discuss your project in more detail. This is our opportunity to exchange ideas, share our expertise, and offer honest advice on how best to bring your vision to life.

Consult

As the saying goes, “An hour of planning can save you 10 hours of doing.”  We take this philosophy to heart at Sosna. Our designers and construction experts collaborate and work closely with you to create highly detailed plans and renderings, leaving no detail to chance.  We meticulously consider every element of your project, from layout and materials to lighting and fixtures. 

Our designers educate you on the pros and cons of every element or fixture, helping you make the right decisions.

This upfront investment in planning ensures a smooth and seamless renovation experience, free of surprises and last-minute changes.

Go here to see our Design Steps

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Key Questions

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