Small Town Beginnings and Academic Pursuits

I grew up in Tillsonburg, Ontario, a small town known for its tobacco farms. Living in this close-knit agricultural community taught me the importance of hard work, perseverance, and building meaningful personal relationships. These early experiences instilled in me a sense of responsibility and a commitment to doing my best in everything I undertake.

In 2003, after finishing high school, I decided to pursue the Court and Tribunal Agent program at Humber College, which is part of the Business School, which I completed with Honours. This program gave me a solid understanding of legal procedures and the skills needed to navigate clients, and court and tribunal settings. My time at Humber was marked by a strong desire to learn and make a positive impact in my chosen field.

Early Career in Legal Services

My professional career began at the Workplace Safety and Insurance Appeals Tribunal, where I spent 15 years working in pre-hearing processes of worker’s compensation appeals. This role was instrumental in developing my communication and conflict resolution skills. I became experienced and good at facilitated productive discussions. My organizational skills were tested and strengthened as I managed numerous case files, ensuring each one was prepared for hearings.

During my time at the Tribunal, I worked hard to ensure fairness and remained calm under pressure. These qualities helped me build strong relationships with colleagues and clients. My role at the Tribunal was more than just a job; it was a chance to make a positive difference in the lives of people dealing with workplace safety and insurance issues.

Evolving at Sosna Inc.

In 2022, I joined Sosna, a renovation company known for its commitment to excellence and innovation. Initially, I assisted the Office Manager, a role that allowed me to apply my organizational skills and streamline office operations. My attention to detail and proactive approach quickly caught the attention of the leadership team.

Within a few months, I was given the opportunity to step into the role of Office Manager. This promotion was a recognition of my efforts and my ability to adapt to new challenges. As the Office Manager, I found myself in a role that aligned perfectly with my passion for organization and my desire to work closely with a talented team.

In this role, I truly feel at home professionally. I'm constantly challenged and learning every day, all while being surrounded by a strong and supportive team.

Feeling at Home with Sosna

As the Office Manager at Sosna, I have thrived in an environment that values collaboration and innovation. My daily responsibilities include overseeing office operations, preparing materials to be used by the team on site, and to provide to clients after their renovations are complete, and ensuring that the office runs smoothly and efficiently. I take pride in creating a welcoming and productive workspace for my colleagues, fostering a positive and supportive atmosphere.

My role at Sosna goes beyond traditional office management. I am involved in strategic planning and play a part in implementing initiatives that enhance the overall efficiency and effectiveness of the company. My ability to anticipate the needs of the team and address potential challenges has been instrumental in driving the team’s success.

Passions and Family

Outside of work, I enjoy a fulfilling personal life in Markham, Ontario. I live with my loving husband, daughter, and our loyal dog. Family is at the heart of my life, and I cherish the time spent with my loved ones. Whether it’s enjoying a cozy evening at home or going on a weekend adventure, I value the moments that bring us closer together.

I am also an avid outdoors enthusiast and enjoy camping in my spare time. The tranquility of nature provides me with a much-needed escape from the demands of my professional life, allowing me to recharge and find inspiration. Additionally, I have a passion for cooking and love experimenting with new recipes to create delicious meals for my family and friends.

Reflecting on My Journey

My journey from Tillsonburg to my current role as Office Manager at Sosna reflects my dedication, hard work, and commitment to excellence. My background in legal procedures and my experience in communication and conflict resolution have equipped me with the skills needed to excel in my role. As I continue to grow at Sosna, I remain motivated by a desire to make a positive impact on my team and the clients we serve.

In every aspect of my life, from my professional achievements to my personal pursuits, I strive to embody the values of perseverance, dedication, and a genuine passion for helping others. My journey is a reminder that it is possible to create a meaningful and fulfilling career while maintaining a balanced and joyful personal life.

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Enjoy

Before we lift a hammer, you’ll receive a detailed construction schedule that outlines exactly what will happen each day in your home. This transparency ensures you know exactly what to expect and when so you can plan your life around the reno accordingly. 

Our project managers provide weekly updates, address any questions or concerns, and ensure everything proceeds according to plan.

Your project is led by a dedicated supervisor who is on-site every single day from start to finish. Unlike some contractors who juggle multiple projects simultaneously, our supervisors focus solely on your renovation, ensuring your project receives their undivided attention.  This dedication translates into a smoother workflow, fewer errors, and a higher-quality finished product.

Our in-house team of skilled tradespeople is the backbone of our renovation process.  They are not only experts in their respective fields, but they also take immense pride in their work.  They treat your home with the utmost respect, keeping it clean, using only the finest materials and following the highest construction standards. This commitment to quality craftsmanship ensures a beautifully executed renovation that will stand the test of time.

We are renowned for consistently finishing projects on time or even ahead of schedule. This is a rarity in the renovation industry, where delays are all too common.  By meticulously planning every detail upfront and having a dedicated team focused solely on your project, we can avoid unforeseen obstacles and keep your renovation on track.

Go here to see our complete Renovation Process

Renovate

Your renovation journey should be exciting, not stressful. Thanks to our detailed planning and skilled tradespeople, there are no surprises at the end—just pure joy. Our clients are often overwhelmed with happiness during the final walkthrough, and we’ve even witnessed a few happy tears! Many tell us they actually enjoyed the renovation process and will miss our team! 

Even after your renovation is complete, our commitment to your satisfaction continues. We offer a 2-year warranty on all our work and take it very seriously. Every non-urgent warranty request is addressed within two business days. This ensures that any issues are resolved quickly and efficiently so you can continue to enjoy your beautiful new space without a worry in the world.

Our clients often return to us for future projects because they know we’re there for them long after the job is done. We love hearing from them, even if it’s just for a minor repair—it’s a chance to show you how much we care. 

We aim to “wow” you with our service so you’ll confidently recommend us to your friends, family, and colleagues.

We understand how hard it can be to find reliable help for small jobs, so we go the extra mile for our clients. While we don’t offer these services to the general public, we’ll gladly help you with anything your home needs, even after the warranty expires—whether it’s mounting a picture or fixing a leaky faucet. 

Our goal is for you to enjoy the process, love the result, and have complete peace of mind knowing we’re just a phone call away.

Five years after we remodeled her Thornhill home, one of our wonderful clients told us, “Every day, I come home from work, and I can’t believe this is my house!”  That’s the feeling we strive for with every project.

We want you to feel that same joy and pride in your home now and for years to come.

See for yourself what other homeowners are saying about Sosna – renovation testimonials

Quote

Estimating renovation projects inherently involves some guesswork, but we take steps to minimize it as much as possible. Here’s how:

Crystal-clear Design Drawings: Our meticulous drawings go beyond basic sketches and floor plans. They include precise measurements, elevations, sections, and details with specifications for materials and finishes and clear layouts for plumbing, electrical, and mechanical systems. This level of detail allows us to calculate material quantities and labor hours more accurately.

Upfront Material & Fixture Selection: We work with you to select all materials and fixtures – tiles, flooring, cabinets, countertops, accessories down to the door knobs on your cabinetry – before finalizing the quote. This eliminates the need to estimate costs based on allowances, reducing the potential for surprises later.

Thorough Inspections: Before finalizing the quote, we thoroughly inspect your home’s structure, plumbing and HVAC systems, and electrical wiring. This uncovers potential unseen issues that could impact the project scope, cost, and design. By identifying these issues upfront, we can factor them into the quote, avoiding unexpected cost overruns during construction.

Only after we complete all the above-mentioned steps do we provide a fixed-price quote that we guarantee will not change during construction.

Design

It all starts with a simple, no-pressure conversation – a phone call or Zoom chat. We believe in finding the right fit for both of us. Not every project or homeowner is the right fit for every contractor, and not every house is feasible to renovate. We want to quickly understand your vision, budget, and priorities, and see if we can add value to your project. If not, we’ll happily refer you to a company that might be a better match. If it seems like a good fit, we’ll schedule a free in-home consultation to discuss your project in more detail. This is our opportunity to exchange ideas, share our expertise, and offer honest advice on how best to bring your vision to life.

Consult

As the saying goes, “An hour of planning can save you 10 hours of doing.”  We take this philosophy to heart at Sosna. Our designers and construction experts collaborate and work closely with you to create highly detailed plans and renderings, leaving no detail to chance.  We meticulously consider every element of your project, from layout and materials to lighting and fixtures. 

Our designers educate you on the pros and cons of every element or fixture, helping you make the right decisions.

This upfront investment in planning ensures a smooth and seamless renovation experience, free of surprises and last-minute changes.

Go here to see our Design Steps

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