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Comprehensive Project Handovers with Sosna’s Reno Reference Binder Video

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[Music] hi my name is Andrei I am the owner of sna and today I wanted to share with you what we give each client at the end of the project uh we call it the Rena reference binder it’s a big book with all of the information about the project in one place and this Randa reference binder is kindly created by our wonderful office Rosie hi so this is our binder uh you can see this is how it looks it’s a book everything about the project in one place here we have notice of completion that’s when we finish a project we um we
00:47
fill out this form if there’s any outstanding items we will list them here and that means that the project is officially completed and our warranty starts and here we have uh a document asking uh uh for your review online so that what you think about your experience with us and then here we have different tabs for all the information relating to your project we have warranty uh we have maintenance tips we have different manuals for your appliances and for your fixtures uh in this project particularly we had wall
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oven we had Ranch Hood cooktop fridge dishwasher and then we had a list of all of the finishing materials like tile flooring accessories mirrors light features everything is listed here installation manuals manufacturer specs so that if we ever need to replace something or fix something everything is in one spot we also have design drawings here and we also have invoices uh I don’t know why they our clients would need them but they’re here just in case so here we have warranty uh where we have a official form where our
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client cents fill out if there is any items that need to be adjusted they go here and they list all the items and then then they just send us an email with all these things and we jump on it we also have maintenance tips uh about how to take care of your Cabinetry how to take care of your floors uh humidity in your home all these kind of valuable tips that your home uh stays in good shape for as long as possible uh and we have some documentation from cmhc which is Canadian government and different ideas how to keep your home safe and
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sound and then we have all these um uh like I said uh Appliance and and fixture specifications um and then yeah you can see the oven the cook top and on and on and on and and then we have drawings uh these are the drawings that what was done on your project could can always go back oh actually it’s not a drawings it’s a it’s a collection of all the materials and fixtures that were selected for your project so you know what they are you know manufacturers you know where they came from you could always go back to that and then we also
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have uh drawings here all the drawings that we’ve done for the project with all the dimensions with all the details uh if you ever need anything like that it’s all in one place and it’s all kindly prepared by a wonderful Rosie thank you for watching this video

At Sosna, we believe in providing our clients with thorough and organized project documentation, culminating in our Reno Reference Binder. This comprehensive binder is given to clients at the end of each project and contains all the essential information in one place. It includes a Notice of Completion form, which marks the official end of the project and the start of the warranty period. Additionally, we request clients to share their experiences with us through an online review.

The binder is meticulously organized with tabs for various sections, including warranty information, maintenance tips, and manuals for appliances and fixtures. It lists all the finishing materials such as tiles, flooring, accessories, and light fixtures used in the project. Detailed installation manuals, manufacturer specifications, and invoices are also included. This ensures that all the necessary documentation is readily available for future reference or if any replacements or repairs are needed.

We also provide valuable maintenance tips to help clients take care of their cabinetry, floors, and overall home environment. The binder includes Canadian government documentation on home safety and the detailed design drawings of the project. Each binder is carefully prepared by our dedicated team member, Rosie, ensuring that every detail is covered. With Sosna’s Reno Reference Binder, clients have all the information they need to keep their homes in top condition and understand every aspect of their completed project.

Enjoy

Before we lift a hammer, you’ll receive a detailed construction schedule that outlines exactly what will happen each day in your home. This transparency ensures you know exactly what to expect and when so you can plan your life around the reno accordingly. 

Our project managers provide weekly updates, address any questions or concerns, and ensure everything proceeds according to plan.

Your project is led by a dedicated supervisor who is on-site every single day from start to finish. Unlike some contractors who juggle multiple projects simultaneously, our supervisors focus solely on your renovation, ensuring your project receives their undivided attention.  This dedication translates into a smoother workflow, fewer errors, and a higher-quality finished product.

Our in-house team of skilled tradespeople is the backbone of our renovation process.  They are not only experts in their respective fields, but they also take immense pride in their work.  They treat your home with the utmost respect, keeping it clean, using only the finest materials and following the highest construction standards. This commitment to quality craftsmanship ensures a beautifully executed renovation that will stand the test of time.

We are renowned for consistently finishing projects on time or even ahead of schedule. This is a rarity in the renovation industry, where delays are all too common.  By meticulously planning every detail upfront and having a dedicated team focused solely on your project, we can avoid unforeseen obstacles and keep your renovation on track.

Go here to see our complete Renovation Process

Renovate

Your renovation journey should be exciting, not stressful. Thanks to our detailed planning and skilled tradespeople, there are no surprises at the end—just pure joy. Our clients are often overwhelmed with happiness during the final walkthrough, and we’ve even witnessed a few happy tears! Many tell us they actually enjoyed the renovation process and will miss our team! 

Even after your renovation is complete, our commitment to your satisfaction continues. We offer a 2-year warranty on all our work and take it very seriously. Every non-urgent warranty request is addressed within two business days. This ensures that any issues are resolved quickly and efficiently so you can continue to enjoy your beautiful new space without a worry in the world.

Our clients often return to us for future projects because they know we’re there for them long after the job is done. We love hearing from them, even if it’s just for a minor repair—it’s a chance to show you how much we care. 

We aim to “wow” you with our service so you’ll confidently recommend us to your friends, family, and colleagues.

We understand how hard it can be to find reliable help for small jobs, so we go the extra mile for our clients. While we don’t offer these services to the general public, we’ll gladly help you with anything your home needs, even after the warranty expires—whether it’s mounting a picture or fixing a leaky faucet. 

Our goal is for you to enjoy the process, love the result, and have complete peace of mind knowing we’re just a phone call away.

Five years after we remodeled her Thornhill home, one of our wonderful clients told us, “Every day, I come home from work, and I can’t believe this is my house!”  That’s the feeling we strive for with every project.

We want you to feel that same joy and pride in your home now and for years to come.

See for yourself what other homeowners are saying about Sosna – renovation testimonials

Quote

Estimating renovation projects inherently involves some guesswork, but we take steps to minimize it as much as possible. Here’s how:

Crystal-clear Design Drawings: Our meticulous drawings go beyond basic sketches and floor plans. They include precise measurements, elevations, sections, and details with specifications for materials and finishes and clear layouts for plumbing, electrical, and mechanical systems. This level of detail allows us to calculate material quantities and labor hours more accurately.

Upfront Material & Fixture Selection: We work with you to select all materials and fixtures – tiles, flooring, cabinets, countertops, accessories down to the door knobs on your cabinetry – before finalizing the quote. This eliminates the need to estimate costs based on allowances, reducing the potential for surprises later.

Thorough Inspections: Before finalizing the quote, we thoroughly inspect your home’s structure, plumbing and HVAC systems, and electrical wiring. This uncovers potential unseen issues that could impact the project scope, cost, and design. By identifying these issues upfront, we can factor them into the quote, avoiding unexpected cost overruns during construction.

Only after we complete all the above-mentioned steps do we provide a fixed-price quote that we guarantee will not change during construction.

Design

It all starts with a simple, no-pressure conversation – a phone call or Zoom chat. We believe in finding the right fit for both of us. Not every project or homeowner is the right fit for every contractor, and not every house is feasible to renovate. We want to quickly understand your vision, budget, and priorities, and see if we can add value to your project. If not, we’ll happily refer you to a company that might be a better match. If it seems like a good fit, we’ll schedule a free in-home consultation to discuss your project in more detail. This is our opportunity to exchange ideas, share our expertise, and offer honest advice on how best to bring your vision to life.

Consult

As the saying goes, “An hour of planning can save you 10 hours of doing.”  We take this philosophy to heart at Sosna. Our designers and construction experts collaborate and work closely with you to create highly detailed plans and renderings, leaving no detail to chance.  We meticulously consider every element of your project, from layout and materials to lighting and fixtures. 

Our designers educate you on the pros and cons of every element or fixture, helping you make the right decisions.

This upfront investment in planning ensures a smooth and seamless renovation experience, free of surprises and last-minute changes.

Go here to see our Design Steps

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