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my name is Janet I chose to renovate because I love my baths and I’ve lived in this house for 35 years and my bathtub started leaking through my dining room ceiling and we were looking just to fix it but we realized that the whole floor would have to be torn up so we decided to do the whole thing how do I feel about the renovation process before I met Andre and Sosna um very uneasy we just completed a um a project outside and it’s fabulous now but what happened during that process was my um comfort level went South and the
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budget went North and um there were lots of surprises and it was not a not a great process and it’s interesting because everybody I talked to about their renovation or their contractor dealings three out of five said no um terrible I don’t want to work with a contractor again and um yeah that’s how I felt about it but we had to do something so we we renovated the uh bathroom the total bathroom The Experience before we renovated the kitchen it was okay uh we renovated the backyard with a pool and um it was a terrible experience
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and um yeah it was not not a good experience we weren’t looking forward to renovating we were not looking forward to working with another contractor we did everything right this time um last time we had the last time we renovated We Got U a lot of quotes we looked at reviews we thought we had done everything right we met the people and we chose a quote that was sort of upper middle I told some friends that I was thinking of renovating and uh I got actually a personal reference from two different friends that they had used Sosna and I said
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if I ever renovate it again it would never be with somebody I didn’t know so so so it came through a recommendation but the recommendations were people who had done their whole house so we weren’t sure that Andre was going to take this project cuz it was just you know an ensuite bathroom after I first met with Andrei how did I feel and what did I like Andre came in very professional he had great marketing tools with him he showed us what he would do we talked about whether or not he would take the uh the job we weren’t
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sure we had had several other quotes for the bathroom like we did for the pool and uh we weren’t sure but we knew that it was worth a little bit extra to go with somebody that was a Act actual personal reference Andre was delightful professional loved what he did obviously and uh after the meeting it was us my husband and I that were waiting to hear if Andre would take the job not if we would take Andre to do the job when he called us we were delighted and uh and uh we went forward with him even though it was a little bit more
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expensive but I have to tell you you get what you pay for what delighted me about the design experience was Camila the designer I’ve never worked with a designer I was intimidated to work with a designer because I didn’t quite know what I wanted and the design process Was Made Easy with pictures and I said what I didn’t want and Camila found out what I wanted and it uh was uh perfect the pictures along the way really helped and the one thing is that when we finally got to uh the construction our vanity was out of stock which of course totally
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intimidated me again but uh Camila met us we chose another one it was an easy process so the one surprise that we had was fixed really quickly so it was it was easy and I mean I mean look you’ll see pictures it’s like a spa it could my bathroom could be an architectural digest what delighted me about the construction process well the first thing is we were scheduled to go out of town and I guess we were going to wait and Andre came over and convinced me that there was really no reason to wait I’ve never left the house before in
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strangers hands but once they started getting ready and prepping for the construction um I could see the professionalism so it was delightful to go away for 2 and 1/2 weeks while the construction was happening when we got back the thing about the construction is I guess the two words I would use would be um um tidy and well tidy and neat um the schedule was perfect we weren’t waiting all the subcontractors we weren’t waiting for anything it went like clockwork and um I guess the best thing about the construction
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was the people and the people that were in this bathroom and working around it um loved what they did and you can’t get better than that you could tell they loved what they did were there surprises in the construction phase no some some of our our like the bathtub wasn’t the right fit there weren’t really any surprises in no that was why it was so Wonder Wonder F there were no surprises the only surprise was after everything was in um I couldn’t get the hot water to work in the tub it wasn’t working correctly and we called Andre and then I
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I’m not making this up the next day the plumber was here fixed it and there was no issue it was set to factory settings and we didn’t know that right and as soon as he walked in he said well these are factory settings and fixed it in 2 minutes so no no big surprises what was I most impressed with and what wowed me about Sosna the most I have to start with the final product okay the the bathroom is beyond my expectations certainly because I didn’t really have any I didn’t know what it would seem like and um I guess the other thing that wowed me
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the most was the the people from designer through construction to the office staff to the ownership everybody loved what they were doing and you just don’t find that in this world anymore no customer service everything was coordinated with head office we didn’t wait for more than I don’t know 24 hours to get answers if we had questions so I think what wowed me most it’s a tossup between dealing with the people and the final product how has this renovation changed your family life and how you live in your home well my
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water bill has gone up that’s about it I live in the bathroom so my water bill has gone up how do you feel about renovating now would you do it again I’m looking for the next renovation we were trying to move South to be closer to my kids but uh we decided that we wouldn’t get what we wanted so we are in the process of yes renovating and um any Renovations I do will be with Sosna if they’ll do the projects as we need them I mean they’re used to doing whole homes and we’re sort of doing it peace meal but um yes we would renovate again
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listen Sosna defies anything you know about contractors that’s good the best thing oh I shouldn’t give away the secret should I the best thing was the celebration in the bathroom when it was finished with all of the major people from Sosna here and and um and some bubbly that that just that was the cherry on top never seen it before and it was a testament to how everybody loved doing what they’re doing there thank you Sosna I don’t give references we don’t do it we don’t do it online unless there’s something to do it
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for which is and I don’t like being on camera but I like Sosna you’ll be back hopefully yes right from the begin the whole process was so professional it was so Prof professional and our other renovation projects one we did ourselves the kitchen which turned out pretty nice and the other one was so not professional so we didn’t know what to expect so um use them is that a good end use them
